Topic Outsourcing HR / PEO,

Reasons Questco's NPS Remains Best-in-Class

Reasons Questco's NPS Remains Best-in-Class

For three years in a row, Questco has maintained a Net Promoter Score (NPS) that is more than twice the average for the HR outsourcing industry.  

According to NPS standards, an HR outsourcing service with a 50% NPS is "excellent" while a  

70% NPS is "world-class." 

Questco's NPS was 73.3%, according to 199 clients independently surveyed by ClearlyRated.  

And the rest of the HR outsourcing industry? The average NPS over the past three years is only 31.3% 

Screen Shot 2022-10-21 at 12-59-52 PM

What is a Net Promoter Score (NPS)? 

A Net Promoter Score is a metric that measures customers' loyalty to a brand, service, or product. NPS measures a customer's perception with a single-question survey: On a scale of 0 to 10, how likely are you to recommend this product, service, or company to a colleague or friend? Depending on their response, on a scale of 0 (not likely) to 10 (most likely), you can categorize your customers into detractors, promoters, or passives. 

Promoters respond with scores of 9 or 10 and are your loyal customers. Passives respond with scores of 7 or 8 and are happy with your brand but not satisfied enough to recommend it. Detractors respond with scores of 0 to 6 and are unhappy customers who are not likely to promote your product and repeat purchases. This set of customers may discourage prospective customers from buying your product. 

How is NPS calculated?  

To calculate NPS, subtract the percentage of detractors from the percentage of promoters. Note that passive responses are not a part of this calculation. For instance, after a survey, if 20% of respondents are detractors, 20% are passives, and 60% are Promoters, your NPS would be 60-20 = 40. 

NPS is usually in the range of -100 to +100. A negative NPS shows that a business has more detractors than promoters and vice versa. If your business's NPS is lower than it should, increasing the score should become your priority. The closer the score is to 100, the better for your business. 

Why is Questco's NPS so high? 

Questco's net promoter score ranked highest amongst its competitors and superseded the industry average.  

But why? 

Unlike many professional employer organizations, Questco provides an entire team of dedicated HR professionals to assist your in-house team in every aspect of human resources.  

Your HR support includes a: 

  • Dedicated payroll specialist 
  • Dedicated HR specialist 
  • Dedicated client success manager 
  • Dedicated benefits specialist 
  • Dedicated benefits account manager 
  • National customer care team 
  • National client administration team 
  • National risk and safety team 
  • National finance and tax team.  

These HR professionals understand their role and work tirelessly to serve customers and employees.  

Another reason for Questco’s NPS score is their core values: 

  • Quality: The work provided is superior quality and is free of errors of accuracy or logic 
  • Responsiveness: Questco responds fast to customer calls and needs for help 
  • Clarity: Questco responds to customers' needs, understands, and analyzes them carefully 
  • Value: The high service delivered matches the cost paid 
  • Proactiveness: The Questco client service providers answer questions and look for ways to help the company without being asked 

Questco stands out amongst professional employer organizations as one of the handfuls of certified PEOs. We are notable for: 

Flexibility 

Aside from payroll and HR consultations, you decide which services you want. Questco uses a flexible approach to provide you with the right blend of services you need and not compel clients into a one-size-fits-all model. Questco can offer you access to its group medical plans or administer your current plans.  

This flexibility helps Questco deliver the exact mix of services for you during each step of your organization's growth cycle. 

Billing Transparency 

Questco will be transparent with you right from the start. When you get a quote from Questco, the company will explain in detail what services you'll pay for— benefit costs, administration fees, SUTA, and worker's compensation insurance. 

You’ll receive an invoice every month with line items that state your monthly charges.  

Customized Benefit Solutions 

Are you paying too much for benefit offerings that your workers are not using fully? Maybe you want to offer a super-rich benefits plan for your employees. Whatever the case, Questco can provide a cost-effective solution to help reduce benefits expenses. 

Conclusion 

Choosing the right PEO can spell the difference between a successful company and one always trying to thrive. With its dedicated team of skilled professionals, Questco plans to continue offering best-in-class services as an award-winning HR outsourcing solution.  

To learn what Questco can do for your company, contact our team

How the Right HR Outsourcing Partner Brings you Closer to Your Dreams