Questco is proud to announce that we once again won the "Best of HR Services" Award for exceptional service in 2023. The award, given by ClearlyRated, recognizes the success of HR outsourcing partners based solely on client ratings gathered through Net Promoter Score®️ (NPS) surveys.
A Net Promoter Score is a customer satisfaction metric that measures the likelihood of a customer recommending a company or product to others. It is calculated by asking customers to rate their level of satisfaction on a scale of 0 to 10.
Those who rate the business 9 or 10 are considered "Promoters." Ratings of 7 or 8 are "Passives," and anything lower is "Detractors." The NPS is found by subtracting the percentage of detractors from the percentage of promoters.
The NPS score indicates a client's likelihood of recommending an HR outsourcing partner to others. Questco has consistently outperformed the industry average, scoring an average of 70% over the last four years.
At Questco, we offer our clients a comprehensive set of HR services, including group medical benefits, workers' compensation insurance, expert HR advice, user-friendly HR technology, payroll, tax administration, risk management programs, and 401(k) plans.
We prioritize our client's success, and our NPS scores reflect our commitment to exceeding their expectations. This is just one aspect of the Questco Difference.